EyeBeam: How to Use the SIP-based Softphone with Video Features
H3: What are the main features of EyeBeam? H3: What are the benefits of using EyeBeam? H2: How to install and activate EyeBeam on your computer? H3: How to download EyeBeam from CounterPath's website? H3: How to install EyeBeam on Windows or Mac? H3: How to activate EyeBeam with a license key? H3: How to configure EyeBeam with a SIP service provider? H2: How to troubleshoot and get support for EyeBeam? H3: How to check the status and settings of EyeBeam? H3: How to resolve common issues with EyeBeam? H3: How to contact CounterPath's customer support? The article content with HTML formatting is as follows: EyeBeam: A Software Telephone with Video Capabilities
If you are looking for a software application that allows you to make voice and video calls over the internet, as well as send and receive instant messages, you might want to consider EyeBeam. EyeBeam is a software telephone with video capabilities that uses the Session Initiation Protocol (SIP) to communicate with other SIP devices or services. EyeBeam is a product of CounterPath, a company that specializes in Voice over Internet Protocol (VoIP) applications and softphones.
CounterPath EyeBeam 1.5.19.rar
In this article, we will explain what EyeBeam is and what are its features and benefits, how to install and activate it on your computer, and how to troubleshoot and get support for it.
What is EyeBeam and what are its features and benefits?
What is a SIP-based softphone?
A SIP-based softphone is a software application that mimics the functionality of a traditional telephone, but uses the internet instead of the regular telephone network to make and receive calls. SIP stands for Session Initiation Protocol, which is a standard protocol for initiating, maintaining, and terminating communication sessions that include voice, video, and messaging applications. SIP works in conjunction with other protocols that specify and carry the session media, such as audio and video codecs.
A SIP-based softphone can communicate with other SIP devices or services, such as other softphones, IP phones, VoIP gateways, or VoIP service providers. A SIP-based softphone requires a computer with a microphone and speakers or a headset, an internet connection, and a SIP account from a VoIP service provider.
What are the main features of EyeBeam?
EyeBeam is a full-featured SIP-based softphone that offers many capabilities beyond voice calling. Some of the main features of EyeBeam are:
Video calling: You can make and receive high-quality video calls with other EyeBeam users or compatible devices or services. You can also switch between audio-only and audio-video modes during a call.
Instant messaging: You can send and receive text messages with other EyeBeam users or compatible devices or services. You can also use emoticons, fonts, colors, and images in your messages.
Presence: You can see the online status of your contacts, such as available, busy, away, or offline. You can also set your own presence status and message.
Contact management: You can manage your contacts in an advanced contact list that supports groups, favorites, search, import/export, and more. You can also add contacts from your Outlook or Mac address book.
Call management: You can perform various call functions such as hold, resume, transfer, conference, mute, and more. You can also record your calls and access your call history and voicemail.
Audio and video settings: You can adjust the audio and video quality and performance of EyeBeam according to your preferences and network conditions. You can also select the audio and video devices and codecs that you want to use.
Security and privacy: You can protect your communication with EyeBeam using encryption, authentication, and firewall traversal technologies. You can also block unwanted calls and messages from unknown or unwanted sources.
These are just some of the features that EyeBeam offers. You can find more information about EyeBeam's features on CounterPath's website.
What are the benefits of using EyeBeam?
Using EyeBeam as your software telephone with video capabilities can bring you many benefits, such as:
Cost savings: You can save money on your phone bills by using EyeBeam to make and receive calls over the internet, instead of using the regular telephone network. You can also take advantage of the low or free rates offered by many VoIP service providers for local, long-distance, or international calls.
Convenience: You can use EyeBeam on your computer without needing a separate phone device or line. You can also use EyeBeam anywhere you have an internet connection, whether at home, at work, or on the go.
Flexibility: You can use EyeBeam with any SIP service provider that you choose, or even with multiple providers at the same time. You can also customize EyeBeam to suit your needs and preferences, such as changing the skin, language, or sounds of the application.
Enhanced communication: You can enjoy a richer and more interactive communication experience with EyeBeam, by using video calling, instant messaging, and presence features. You can also communicate with anyone who has a compatible SIP device or service, regardless of their location or platform.
These are just some of the benefits that EyeBeam can offer you. You can discover more benefits by trying out EyeBeam yourself.
How to install and activate EyeBeam on your computer?
How to download EyeBeam from CounterPath's website?
To download EyeBeam from CounterPath's website, you need to follow these steps:
Go to CounterPath's website and click on the Products tab.
Select EyeBeam from the list of products and click on the Buy Now button.
Select the version of EyeBeam that you want to purchase (Windows or Mac) and click on the Add to Cart button.
Review your order and click on the Proceed to Checkout button.
Fill in your billing and payment information and click on the Place Order button.
You will receive an email confirmation with your order details and a link to download EyeBeam.
Click on the link in the email and follow the instructions to download EyeBeam to your computer.
How to install EyeBeam on Windows or Mac?
To install EyeBeam on Windows or Mac, you need to follow these steps:
Locate the downloaded file (EyeBeam.exe for Windows or EyeBeam.dmg for Mac) on your computer and double-click on it to launch the installer.
Follow the instructions on the screen to complete the installation process.
You may need to restart your computer after the installation is finished.
You will see an icon for EyeBeam on your desktop or in your applications folder. Double-click on it to launch EyeBeam.
How to activate EyeBeam with a license key?
To activate EyeBeam with a license key, you need to follow these steps:
The first time you launch EyeBeam, you will see a dialog box asking you to enter your license key. Your license key is a 12-digit alphanumeric code that you received in your email confirmation when you purchased EyeBeam.
Type in your license key in the dialog box and click on the Activate button.
You will see a message confirming that your license key has been activated successfully. Click on the OK button.
You are now ready to use EyeBeam with all its features enabled.
How to configure EyeBeam with a SIP service provider?
To configure EyeBeam with a SIP service provider, you need to follow these steps:
<li Click on the Menu button on the top left corner of EyeBeam and select SIP Account Settings.
Click on the Add button to create a new SIP account.
Enter the information provided by your SIP service provider, such as your display name, user name, password, domain, and proxy. You may also need to adjust some advanced settings, such as transport, registration, and security options.
Click on the OK button to save your SIP account settings.
You will see your SIP account status on the bottom right corner of EyeBeam. It should show a green check mark if your SIP account is registered and ready to use.
You can now use EyeBeam to make and receive calls and messages with your SIP service provider. You can also add more SIP accounts if you have multiple providers or accounts.
How to troubleshoot and get support for EyeBeam?
How to check the status and settings of EyeBeam?
If you encounter any problems or issues with EyeBeam, you can check the status and settings of EyeBeam to find out more information or possible solutions. To check the status and settings of EyeBeam, you can do the following:
Check the network status: You can see the network status of EyeBeam on the bottom left corner of the application. It should show a green dot if your network connection is good, a yellow dot if your network connection is poor, or a red dot if your network connection is unavailable. You can also hover your mouse over the network status icon to see more details, such as your IP address, NAT type, and firewall status.
Check the SIP account status: You can see the SIP account status of EyeBeam on the bottom right corner of the application. It should show a green check mark if your SIP account is registered and ready to use, a yellow exclamation mark if your SIP account is not registered or has an error, or a red cross mark if your SIP account is disabled or deleted. You can also hover your mouse over the SIP account status icon to see more details, such as your display name, user name, domain, and proxy.
Check the call status: You can see the call status of EyeBeam on the top right corner of the application. It should show a green phone icon if you are in a call, a red phone icon if you are not in a call, or a blue phone icon if you are in a conference call. You can also hover your mouse over the call status icon to see more details, such as the call duration, caller ID, codec, and encryption.
Check the settings menu: You can access the settings menu of EyeBeam by clicking on the Menu button on the top left corner of the application and selecting Options. You can then browse through various tabs and subtabs to see and change various settings of EyeBeam, such as audio and video devices, codecs, preferences, skins, languages, sounds, and more.
How to resolve common issues with EyeBeam?
If you experience any common issues with EyeBeam, such as no sound, poor sound quality, no video, poor video quality, or unable to make or receive calls or messages, you can try some of these troubleshooting tips:
Restart EyeBeam: Sometimes, simply restarting EyeBeam can fix some minor glitches or errors. To restart EyeBeam, you can click on the Menu button on the top left corner of the application and select Exit. Then you can launch EyeBeam again from your desktop or applications folder.
Check your internet connection: Make sure that your internet connection is working properly and that you have enough bandwidth and speed for voice and video calls. You can test your internet connection by using other online applications or websites. You can also use online tools such as Speedtest or Pingtest to measure your internet performance.
Check your audio and video devices: Make sure that your microphone and speakers or headset are plugged in correctly and that they are not muted or turned off. You can test your audio devices by using other applications or websites that use sound. You can also use EyeBeam's audio tuning wizard to adjust your audio settings. To access the audio tuning wizard, you can click on the Menu button on the top left corner of the application and select Audio Tuning Wizard.
Check your audio and video codecs: Make sure that you have selected compatible audio and video codecs for your calls. A codec is a software that compresses and decompresses digital media for transmission over the internet. Different codecs have different quality and performance characteristics and may not be supported by all devices or services. You can select the audio and video codecs that you want to use in EyeBeam's settings menu. To access the settings menu, you can click on the Menu button on the top left corner of the application and select Options. Then you can go to the Devices tab and select the Audio or Video subtab. You can then see and change the available codecs for your calls.
Check your firewall and router settings: Make sure that your firewall and router are not blocking or interfering with EyeBeam's communication. A firewall is a software or hardware that protects your computer from unauthorized access or attacks. A router is a device that connects your computer to the internet or other networks. You may need to adjust some settings on your firewall and router to allow EyeBeam to work properly, such as opening some ports, enabling some protocols, or creating some rules. You can find more information about firewall and router settings on CounterPath's website.
These are some of the common issues and troubleshooting tips for EyeBeam. You can find more information and solutions for other issues on CounterPath's website.
How to contact CounterPath's customer support?
If you need more help or support for EyeBeam, you can contact CounterPath's customer support team. CounterPath's customer support team can provide you with technical assistance, product information, billing inquiries, and more. You can contact CounterPath's customer support team by using one of these methods:
Email: You can send an email to email@example.com with your question or issue. You should include your name, email address, license key, product version, operating system, and a detailed description of your problem. You should also attach any relevant screenshots or logs to your email.
Phone: You can call 1-877-398-7286 (toll-free in North America) or 1-604-320-3344 (international) to speak with a customer support representative. You should have your license key, product version, operating system, and a detailed description of your problem ready when you call.
Online: You can visit CounterPath's website and click on the Support tab. You can then access various online resources and tools, such as FAQs, user guides, forums, knowledge base articles, ticket system, and live chat.
CounterPath's customer support team is available from Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (PT). You can expect a response within one business day.
In this article, we have introduced EyeBeam, a software telephone with video capabilities that uses the SIP protocol to communicate with other SIP devices or services. We have explained what EyeBeam is and what are its features and benefits, how to install and activate it on your computer, and how to troubleshoot and get support for it.
We hope that this article has helped you to learn more about EyeBeam and how to use it effectively. If you are interested in trying out EyeBeam yourself, you can purchase it from CounterPath's website. If you have any questions or feedback about EyeBeam, you can contact CounterPath's customer support team.
Thank you for reading this article and we hope you enjoy using EyeBeam!
Frequently Asked Questions
What are the system requirements for EyeBeam?
The minimum system requirements for EyeBeam are:
Operating system: Windows XP SP3 or later, Mac OS X 10.5 or later
Processor: Pentium 4 1.4 GHz or equivalent
Memory: 512 MB RAM
Disk space: 50 MB free hard disk space
Internet connection: Broadband (DSL/Cable) or higher
Audio device: Microphone and speakers or headset
Video device: Webcam (optional)
How much does EyeBeam cost?
The current price of EyeBeam is $49.95 USD for a single-user license. This includes one year of maintenance and support from CounterPath. You can also purchase additional maintenance and support for $14.95 USD per year.
How many SIP accounts can I use with EyeBeam?
You can use up to 11 SIP accounts with EyeBeam at the same time. You can add, edit, or delete your SIP accounts in EyeBeam's SIP account settings menu. You can also select which SIP account you want to use for each call or message.
How can I update EyeBeam to the latest version?
You can update EyeBeam to the latest version by using EyeBeam's update feature. To use the update feature, you can click on the Menu button on the top left corner of the application and select Check for Updates. You will then see a dialog box that tells you if there is a new version of EyeBeam available. If there is, you can click on the Download button to download and install the new version. If not, you can click on the OK button to close the dialog box.
How can I uninstall EyeBeam from my computer?
You can uninstall EyeBeam from your computer by using your operating system's uninstall feature. To use the uninstall feature, you can do the following:
For Windows: Go to Start > Control Panel > Programs and Features. Find EyeBeam in the list of programs and click on the Uninstall button. Follow the instructions on the screen to complete the uninstallation process.
For Mac: Go to Finder > Applications. Find EyeBeam in the list of applications and drag it to the Trash. Empty the Trash to complete the uninstallation process.